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Last Updated: March 3, 2026
Welcome to Zoë Solé! These Terms of Service govern your use of our website and purchase of our handmade crochet plushies. By placing an order or using our services, you agree to these terms.
Online-Only Service: Zoë Solé operates exclusively as an online store. We do not have a physical retail location. All purchases must be made through our website, and all products are shipped directly to customers.
All of our plushies are handmade with care. Please note:
When you place an order with us:
Delivery Timing for Special Events: We are not responsible for damages, delays, or issues caused by late deliveries that arrive after a loved one's birthday, anniversary, holiday, or other timed event. While we do our best to ship orders promptly and on time, we cannot control shipping carrier delays, weather conditions, or other unforeseen circumstances.
No refunds or discounts will be provided due to delayed delivery. Customers should place orders with enough time to receive or send gifts early or on time to account for potential shipping delays.
Shipping Process:
Delivery Provider Damages: Zoë Solé is not responsible for any damages, loss, or issues caused by delivery providers (USPS, UPS, FedEx, etc.) once the package has been shipped. This includes:
However, we care about our customers and will work with you to find a solution. At our sole discretion, we may coordinate either a discounted replacement or a partial refund on a case-by-case basis. Please contact us if you experience any issues with your delivery.
Due to the handmade nature of our products:
We Value Your Privacy: Zoë Solé does not sell, rent, or share your personal information with third parties for marketing purposes. We only collect information necessary to process and fulfill your orders. See our Privacy Policy for complete details.
All product designs, images, and content on this website are the intellectual property of Zoë Solé. You may not:
To the fullest extent permitted by law:
Some products may contain small parts. Customers are responsible for:
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.
If you have questions about these Terms of Service, please contact us:
These Terms of Service are governed by the laws of the United States. Any disputes shall be resolved in accordance with applicable law.
By placing an order with Zoë Solé, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.