Terms of Service

Last Updated: March 3, 2026

Welcome to Zoë Solé! These Terms of Service govern your use of our website and purchase of our handmade crochet plushies. By placing an order or using our services, you agree to these terms.

1. About Our Business

Online-Only Service: Zoë Solé operates exclusively as an online store. We do not have a physical retail location. All purchases must be made through our website, and all products are shipped directly to customers.

2. Product Information

All of our plushies are handmade with care. Please note:

Each item is individually crafted and may have slight variations from photos
Colors may vary slightly due to screen settings and lighting
All products are made with premium yarn and quality materials
Products are made with love and attention to detail

3. Orders and Payment

When you place an order with us:

All prices are in USD and include applicable taxes
Payment is processed securely through Stripe
Your order confirmation will be sent via email
We reserve the right to refuse or cancel orders for any reason

4. Shipping and Delivery

Important Shipping Policies

Delivery Timing for Special Events: We are not responsible for damages, delays, or issues caused by late deliveries that arrive after a loved one's birthday, anniversary, holiday, or other timed event. While we do our best to ship orders promptly and on time, we cannot control shipping carrier delays, weather conditions, or other unforeseen circumstances.

No refunds or discounts will be provided due to delayed delivery. Customers should place orders with enough time to receive or send gifts early or on time to account for potential shipping delays.

Shipping Process:

Orders are typically processed within 1-3 business days
Shipping times vary based on carrier and destination
Tracking information will be provided when your order ships
Free shipping available on orders over the stated threshold

4.1 Carrier Responsibility

Delivery Provider Damages: Zoë Solé is not responsible for any damages, loss, or issues caused by delivery providers (USPS, UPS, FedEx, etc.) once the package has been shipped. This includes:

Lost packages
Stolen packages (porch piracy)
Damaged items during transit
Delivery to incorrect addresses due to carrier error
Weather-related delays or damage

However, we care about our customers and will work with you to find a solution. At our sole discretion, we may coordinate either a discounted replacement or a partial refund on a case-by-case basis. Please contact us if you experience any issues with your delivery.

5. Returns and Refunds

Due to the handmade nature of our products:

All sales are final for items that arrive as described and undamaged
We will work with you on a case-by-case basis for defective items (manufacturing defects, not carrier damage)
Refunds or replacements are handled at our discretion
Contact us within 7 days of delivery for any quality concerns

6. Privacy and Data Protection

We Value Your Privacy: Zoë Solé does not sell, rent, or share your personal information with third parties for marketing purposes. We only collect information necessary to process and fulfill your orders. See our Privacy Policy for complete details.

7. Intellectual Property

All product designs, images, and content on this website are the intellectual property of Zoë Solé. You may not:

Reproduce our product designs for commercial purposes
Use our photos or content without permission
Copy or resell our products as your own

8. Limitation of Liability

To the fullest extent permitted by law:

Zoë Solé is not liable for indirect, incidental, or consequential damages
Our total liability shall not exceed the amount paid for your order
We are not responsible for delays or failures due to circumstances beyond our control

9. Age Requirements

Some products may contain small parts. Customers are responsible for:

Supervising children with plushies containing small parts
Following any age recommendations provided
Ensuring products are used safely and appropriately

10. Modifications to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the new terms.

11. Contact Information

If you have questions about these Terms of Service, please contact us:

Email: zoe.sole@icloud.com
Website: https://www.zoesole.com

12. Governing Law

These Terms of Service are governed by the laws of the United States. Any disputes shall be resolved in accordance with applicable law.

By placing an order with Zoë Solé, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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